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National GP Patient Survey

Last Updated: Friday, 30 May 2025

The most recent results for this practice : 2024 Survey

Each year, a sample of patients registered with GP practices across England are invited to take part in the GP Patient Survey. This survey provides an overview of patient experience and satisfaction with local practices.

Below is a summary of some of the 2024 survey responses from patients at Bootle Village Surgery:

Your GP practice services

  • 19% find it easy to get through to this GP practice by phone
    (ICS result: 48% | National result: 50%)

  • 20% find it easy to contact this GP practice using their website
    (ICS result: 47% | National result: 48%)

  • 25% find it easy to contact this GP practice using the NHS App
    (ICS result: 45% | National result: 45%)

  • 78% find the reception and administrative team at this GP practice helpful
    (ICS result: 84% | National result: 83%)

  • 32% usually get to see or speak to their preferred healthcare professional when they would like to
    (ICS result: 40% | National result: 40%)

Your last contact

  • 65% knew what the next step would be after contacting their GP practice
    (ICS result: 82% | National result: 83%)

  • 95% knew what the next step would be within two days of contacting their GP practice
    (ICS result: 94% | National result: 93%)

  • 40% describe their experience of contacting their GP practice as good
    (ICS result: 68% | National result: 67%)

Your last appointment

  • 37% were offered a choice of time or day when they last tried to make a general practice appointment
    (ICS result: 49% | National result: 53%)

  • 4% were offered a choice of location
    (ICS result: 11% | National result: 13%)

  • 75% felt they waited about the right amount of time for their appointment
    (ICS result: 70% | National result: 66%)

  • 88% say the healthcare professional listened to them
    (ICS result: 88% | National result: 87%)

  • 86% say they were treated with care and concern
    (ICS result: 87% | National result: 85%)

  • 77% say their mental wellbeing was considered
    (ICS result: 75% | National result: 73%)

  • 90% felt the professional had all the information they needed
    (ICS result: 92% | National result: 92%)

  • 92% had confidence and trust in the healthcare professional
    (ICS result: 93% | National result: 92%)

  • 90% felt involved in decisions about their care and treatment
    (ICS result: 92% | National result: 91%)

  • 90% felt their needs were met
    (ICS result: 91% | National result: 90%)

Your health

  • 62% say they had enough support from local services or organisations in the last 12 months to help manage their long-term conditions
    (ICS result: 69% | National result: 68%)

Overall experience

  • 72% describe their overall experience of this GP practice as good
    (ICS result: 76% | National result: 74%)